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公司邮箱地址:support@oneecosystem.eu4 Y% H$ g( ^* ]( ~
以下情况是用自己在后台绑定的邮箱里给公司发邮件,目前一定要用英文发邮件,模板内容如下:1 u) F# a7 @0 ?7 W
: ~# @+ G4 d+ P1 Q第一种情况:账号正常,KYC长期待定,重新上传的,或是KYC被拒绝后重新上传的
2 q9 n& ?' @: Q$ \% j邮件标题:KYC certification, please review
3 Z1 B V! o0 n3 u& L6 N; q- ~邮件内容:8 ^1 E' I; F# y1 t' S* t
My KYC data has been submitted, please pass the Company review, thank you
: N" p O" M% q& f; F( Y: hmy onelife User ID is psk1314' m; Q6 P0 e' x
My onelife name is: Xiaohu Guo& C! E. H. m$ I8 T) f3 A
说明:红色部分是自己的维卡账号和姓名,自己代替即可。
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1 A1 ~& y- \8 B7 i. ?第二种情况:后台绑定的邮箱不能用了,提供下面资料并发邮件给客服
6 |, Q. O# T& g; V/ r6 ^- g! w7 gDear support team,
) A6 Y' o( o9 KI did not log in my account for a long time, resulting in a freeze!9 l8 U4 X3 K) S! N3 c' B7 r6 u! t& E
I will often login to learn a variety of application management account
& L* T) j8 w* w: T! z# Z9 jMy correct email is XXX
2 Y. E1 r5 M& Y1 ~6 F) GMy account name is XXX# x! [$ ~6 p5 W( I- x, `. P- R ]
PIN number is: XXX+ S: N# A2 e% n- e
Gift code:5 }4 X9 O h0 d [1 w) g
Level of Ⅹ X: XXX
G" g4 ]6 ^5 K4 y( r% K$ W: M; i- eMy name is XXX
! d' @ O8 A. {; uI have uploaded the information in the background, please kindly kindly defrost it. Thank you!
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在“支持”写信模板翻译:
* ?9 C" E3 t2 O, ]1 q7 p* T* y8 o1 ^亲爱的中国支持团队:
2 ~4 ^% F3 s g0 Z我长时间不登录账户导致冻结!3 g8 w1 f0 J) v4 l
我会勤登录学习各种应用管理账户( D% a! {& @) @* g6 ^2 C: V
我正确的邮箱是xxx
' B' F7 F! z/ I P& H我的账户名:xxx1 X" u# ]2 W0 C( r1 u$ k
PIN码是:xxx- U) p- K9 s3 J! n6 v. M0 q
礼品编码礼品代码:, p Q% v- n: g7 e. `6 T6 R
ⅩX级别:xxx( v2 j, A7 [5 w0 {# f/ ~, @" ?( ^# X
我的名字是:XXX
. \# ~. Y9 G* C7 J8 l8 D! E我已经在后台上传了资料,恳请公司管理员给于解冻谢谢!9 F H( b) R9 I+ c6 `
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b' T0 u4 ?' u7 g9 ?& x, ?1 d第三种情况:" i" T; r! `* `8 @5 V( n) y
关于币被公司收回的会员,首先到自己的后台完善个人资料,然后上传kyc,最后4 N- G) T p( l8 d# ]- F! O
到你自己注册的邮箱里面给公司写信,以下是操作方法:9 [8 {- x# y; J5 O& ^7 V8 I
邮件标题:My onecoin was recovered) e& Q: n q# e* h0 }* o
邮件内容:
. b' n K% F4 b+ x% aDear Customer Service,
5 t- r, X! ^& j0 B5 z; ]My name is Shangqiong Peng and my onelife User ID is psk1314. I have received your message that my account has been inactivated due to short of Logging it in and/or the outdated KYC documents. Now I have updated and submitted my KYC documents required. Please check it in time and ensure to re-activate my account and return the OneCoins back.; |8 x) \( P# c; s! [1 X+ f9 m
Regards,
% F1 c, m- L* {5 @/ VShangqiong Peng
- h6 s' ?7 Q3 z- O: r说明:红色部分是自己的姓名和维卡账号,自己代替即可。
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第四种情况:- Y3 U4 V, g# B: t
模板意思:
! \: r( C) j4 T自己的账号无法登录,请联系你的推荐人,让推荐人用他的邮箱按下面内容联系公司* P3 N2 t8 H2 E4 H# S6 p
尊敬的客服你好!4 D; B9 ^$ V" Z- Y: T* b
我的账号: XXX,我推荐了一个账户: XXX,因这个账户长时间未登入,被冻结,无法上传资料和修改后台信息.现在请公司客服帮忙解冻,我会让会员经常登入账户管理账户.
( H( x2 B: Z, d {非常感谢!8 A3 v& X5 N2 p: E7 y% i
模板(把XXX,修改成自己的账号和推荐的账号即可):
) u9 x- q X: O) n" O) WDear customer service!$ g( R" a8 i- v, x4 j! j
My account:XXX,I recommend an account:XXX, because this account has not been logged in for a long time, it is frozen, unable to upload data and modify background information. Now please ask the company's customer service to help unfreeze. I will let members log in the account management account frequently.! F. V" @- s+ O0 N0 |2 }) ?' P
Thank you very much.) s, k7 F3 J9 ]
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第五种情况:
! }; b: S: M5 O( o& c正常排队审核kyc写信模板,不用花钱的,大约100天通过
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- R. i8 g. b* {) m& a) k标题:KYC Certification
. `# N& v" g" M5 g3 B8 C% f正文:1 S) e8 M0 f4 t# I' U4 e- ?$ t) `
Dear OneCoin:
8 B' w8 \; g" D/ NMy ID card and passport have been uploaded, please OneCoin pass through my KYC as soon as possible
( g( B9 W) I* @, B7 l1 vOneCoin account name: 用户名) M! ~2 ~) h5 t
my name: 英文姓名
% [/ r9 M, p" ]0 j, |! R5 r- dE-mail: 后台邮箱
- S+ C8 s7 P! h' T- O7 ^5 G后台支持翻墙写信效果最佳!
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公司财务邮箱:
# w0 H; |) |! _- c/ M, F {Invoice@onelifecorp.eu
3 j1 c: D8 T: J1 c+ f( j千万不要给非公司的邮箱写信
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