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公司邮箱地址:support@oneecosystem.eu( d4 G% P# F" h; U
以下情况是用自己在后台绑定的邮箱里给公司发邮件,目前一定要用英文发邮件,模板内容如下:
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第一种情况:账号正常,KYC长期待定,重新上传的,或是KYC被拒绝后重新上传的( F6 d1 ]; U) a Y7 a8 ?- b& v/ z8 Z
邮件标题:KYC certification, please review
9 r7 A+ ], G% S C( l; l- @0 O邮件内容:
0 U9 @7 i# E# W g: \' K9 m! @- ^My KYC data has been submitted, please pass the Company review, thank you
) {0 G/ w& y& l- y# v0 Qmy onelife User ID is psk1314
; V$ P; F: a+ V4 V, gMy onelife name is: Xiaohu Guo% F4 `1 b/ L( Z& \* p- r5 q. y
说明:红色部分是自己的维卡账号和姓名,自己代替即可。
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: k* b) G9 H1 i+ a. L" d第二种情况:后台绑定的邮箱不能用了,提供下面资料并发邮件给客服
4 t( ^1 M J7 m5 _Dear support team,( ~/ {3 @7 q% r: O! t
I did not log in my account for a long time, resulting in a freeze!0 i+ Y5 N' I7 B6 |4 V; O4 Q
I will often login to learn a variety of application management account/ |# z5 b4 g- _$ ^6 X, @& t
My correct email is XXX w- S- Q9 k3 U `6 Q
My account name is XXX' ^8 p* @& P6 ]& T# ~
PIN number is: XXX
, L. ?1 s4 J1 c) g! r/ ]1 z0 xGift code:0 v6 A/ M h% @! ?% B+ H( o% N
Level of Ⅹ X: XXX
% V+ {1 A$ L3 i3 Q. @& H; qMy name is XXX c! W9 l& {0 n z B" A
I have uploaded the information in the background, please kindly kindly defrost it. Thank you!
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在“支持”写信模板翻译:
6 }3 d) e \2 C亲爱的中国支持团队:3 a$ ]/ d& C4 w; J
我长时间不登录账户导致冻结!
+ y. O) e/ A$ C, K/ e, Z" w3 N我会勤登录学习各种应用管理账户
9 k7 r) [/ L5 |4 `7 N我正确的邮箱是xxx
: T) z2 A# f+ |. t, }5 ]. x我的账户名:xxx
8 P/ T0 Q' B; T% M9 J: HPIN码是:xxx1 D9 s/ U& Y) W* A1 J- ~/ o M
礼品编码礼品代码:- h5 k" {* D9 i3 ^' `- P
ⅩX级别:xxx
# H! }& x3 ^; E% x我的名字是:XXX
9 C& T* N6 f% r" n2 Y0 D$ }我已经在后台上传了资料,恳请公司管理员给于解冻谢谢!
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]! J4 U8 Z" q% v第三种情况:5 f! M1 R3 s& ?$ ?! M- z: V7 I) D7 k
关于币被公司收回的会员,首先到自己的后台完善个人资料,然后上传kyc,最后/ n. q; \: s8 @) Z4 n7 O0 `9 f" g
到你自己注册的邮箱里面给公司写信,以下是操作方法:
* i# g9 B$ k @3 L邮件标题:My onecoin was recovered+ B+ D- x% q3 M1 S
邮件内容:8 h: z8 H. A* ^1 D5 ]2 Z
Dear Customer Service,
9 R; g, x9 _; s# v2 dMy name is Shangqiong Peng and my onelife User ID is psk1314. I have received your message that my account has been inactivated due to short of Logging it in and/or the outdated KYC documents. Now I have updated and submitted my KYC documents required. Please check it in time and ensure to re-activate my account and return the OneCoins back.
! `: N2 ~/ c, F3 M7 t% rRegards,
/ V1 g* f+ u2 T, M( ~Shangqiong Peng
( I, n; M' `/ t0 F说明:红色部分是自己的姓名和维卡账号,自己代替即可。
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' z3 n# A- X* t' z: g/ v' _& Q第四种情况:4 g( T% G1 E3 y
模板意思:* G6 m5 w" [ d
自己的账号无法登录,请联系你的推荐人,让推荐人用他的邮箱按下面内容联系公司: a7 k* M) z# v& Z/ X' V
尊敬的客服你好!
( Z" O+ I% k* n5 r我的账号: XXX,我推荐了一个账户: XXX,因这个账户长时间未登入,被冻结,无法上传资料和修改后台信息.现在请公司客服帮忙解冻,我会让会员经常登入账户管理账户.
% @7 Q, ~: H' @1 ?+ g* h1 W非常感谢!
6 M+ ?; j) Z" i F' }模板(把XXX,修改成自己的账号和推荐的账号即可):6 h' S( C5 f+ ~
Dear customer service!* v4 |1 G' [0 [/ m* i, b( [
My account:XXX,I recommend an account:XXX, because this account has not been logged in for a long time, it is frozen, unable to upload data and modify background information. Now please ask the company's customer service to help unfreeze. I will let members log in the account management account frequently.
7 C; E; V* }# cThank you very much.
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第五种情况:, K/ B3 `% j; l8 j
正常排队审核kyc写信模板,不用花钱的,大约100天通过
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! s/ a# y# O. N3 o9 P标题:KYC Certification3 C0 w& H3 U/ e4 T" j5 S
正文:# v0 `- ^# c1 k, D
Dear OneCoin:% E ? ]$ w$ z |* N
My ID card and passport have been uploaded, please OneCoin pass through my KYC as soon as possible
2 o" t$ `: s2 i8 Q/ {OneCoin account name: 用户名
% U, D" l2 r1 I8 ^- j! a8 Lmy name: 英文姓名
( h% {# F/ o5 A8 L& l7 ?E-mail: 后台邮箱8 V- K: X& p+ K" k- t
后台支持翻墙写信效果最佳!" b0 O1 T! m) j7 B4 w7 k8 W# h
( f) j$ r1 [& ]5 z) {公司财务邮箱:
/ h9 l! ?7 U: y$ b( `Invoice@onelifecorp.eu
) |$ o n+ _1 Z" S* L5 m千万不要给非公司的邮箱写信
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