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公司邮箱地址:support@oneecosystem.eu2 k5 Q6 `8 t$ N! C, L$ a
以下情况是用自己在后台绑定的邮箱里给公司发邮件,目前一定要用英文发邮件,模板内容如下:6 l: \9 j9 ?3 O6 l! H. D$ K
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第一种情况:账号正常,KYC长期待定,重新上传的,或是KYC被拒绝后重新上传的
+ D4 b- d$ d" P" Z* C& K邮件标题:KYC certification, please review
" G* U" \( Z/ l邮件内容:; l# Q2 p! h+ e3 H
My KYC data has been submitted, please pass the Company review, thank you
) q* ~/ y3 @4 w* o3 Pmy onelife User ID is psk1314
9 V1 H7 O2 z2 f7 ~My onelife name is: Xiaohu Guo
9 {, t. q/ D: v7 _2 H S说明:红色部分是自己的维卡账号和姓名,自己代替即可。+ b* s+ Z$ C/ j$ j* U+ H
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第二种情况:后台绑定的邮箱不能用了,提供下面资料并发邮件给客服 I i( B. i+ A r
Dear support team,
/ E) ?( ?; ~" V3 I3 b/ LI did not log in my account for a long time, resulting in a freeze!* C8 O( U" l1 y4 B
I will often login to learn a variety of application management account
3 ^2 e* w# m$ I7 I) |My correct email is XXX7 {& P8 a1 N. z& T$ n
My account name is XXX
( Y8 ~# U' _# H6 T7 p$ Y IPIN number is: XXX
7 ^1 \, |1 _% b8 E4 A" G$ v# cGift code:' X2 f: Y& ?; D+ p( R( b
Level of Ⅹ X: XXX% F8 M+ t& e/ X
My name is XXX
8 k e9 d5 v' ?6 dI have uploaded the information in the background, please kindly kindly defrost it. Thank you!2 J8 V1 ?# ~- w6 O
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在“支持”写信模板翻译:
$ g$ c/ [0 ?9 z$ s D亲爱的中国支持团队:
% J4 h+ v0 Q+ u: z! H; n- P我长时间不登录账户导致冻结!
( i) |% T! C9 P5 y' o* Q我会勤登录学习各种应用管理账户* h; k& V! |* }
我正确的邮箱是xxx0 g+ [ ?6 l9 d7 X( g
我的账户名:xxx: b4 J% E* y4 b) I
PIN码是:xxx8 w9 h% }' E. m) L) ]# K3 \
礼品编码礼品代码:. L- ^, M5 T+ g9 S5 \( B8 z
ⅩX级别:xxx) |8 G0 Q a5 q/ H+ `
我的名字是:XXX
6 B7 E3 O* R' X# U. P- e我已经在后台上传了资料,恳请公司管理员给于解冻谢谢!9 K. k% s# y' z& H0 H& T* G
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+ }& f& b9 y3 H6 b' c% D第三种情况:& r9 b" J, g0 r0 m" U7 R: T6 }9 X- Y
关于币被公司收回的会员,首先到自己的后台完善个人资料,然后上传kyc,最后
9 @# \& V' b- c到你自己注册的邮箱里面给公司写信,以下是操作方法:
2 y7 p7 }. S$ p' t* R, n- A" j邮件标题:My onecoin was recovered
7 A- k K9 T l8 W' L/ @邮件内容:
4 Y* b, P- d) n# n8 lDear Customer Service,
/ ?7 p# K7 V" I9 m% sMy name is Shangqiong Peng and my onelife User ID is psk1314. I have received your message that my account has been inactivated due to short of Logging it in and/or the outdated KYC documents. Now I have updated and submitted my KYC documents required. Please check it in time and ensure to re-activate my account and return the OneCoins back.
3 K3 m, G3 X; `7 b7 D7 ARegards,
3 {7 ?7 w4 ^! E9 O* \Shangqiong Peng
0 I/ w5 p2 U, U5 w- R' B. Y说明:红色部分是自己的姓名和维卡账号,自己代替即可。- ^" x; i/ T$ |4 U4 n5 [3 {) X
5 ?- X& [1 G6 C" S6 @第四种情况:% U) J4 s# I+ c1 s
模板意思:) i. x0 }. I/ b2 ~% x
自己的账号无法登录,请联系你的推荐人,让推荐人用他的邮箱按下面内容联系公司) h, }: B, U; \( G2 R: b
尊敬的客服你好!0 T4 n \ X5 E" f9 h
我的账号: XXX,我推荐了一个账户: XXX,因这个账户长时间未登入,被冻结,无法上传资料和修改后台信息.现在请公司客服帮忙解冻,我会让会员经常登入账户管理账户.
j I+ E2 s* L; x; e非常感谢!
|% r3 r' B+ ?7 i& M( o模板(把XXX,修改成自己的账号和推荐的账号即可):
6 n0 s, b7 A0 o; L1 GDear customer service!$ F. X8 ~4 i, [/ ~8 n" O
My account:XXX,I recommend an account:XXX, because this account has not been logged in for a long time, it is frozen, unable to upload data and modify background information. Now please ask the company's customer service to help unfreeze. I will let members log in the account management account frequently.
, K4 H/ I- j. f8 Q. GThank you very much.
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, k3 r, I7 M* a, O" ^% e0 ]' p第五种情况:+ M# @3 ^7 o8 @ d
正常排队审核kyc写信模板,不用花钱的,大约100天通过4 `, @; s5 d$ y& ?3 J, ]
% P. z9 T9 G3 C, M$ }! R* B标题:KYC Certification
# H, V" U5 \7 x. b! v0 G正文:
" U& }1 q& d# t! x0 PDear OneCoin:
3 p' W; I# \9 k+ l. p: a2 ~9 S' ~; dMy ID card and passport have been uploaded, please OneCoin pass through my KYC as soon as possible! d7 q% `2 T$ c) D) {
OneCoin account name: 用户名
& {; \/ Y5 I/ _6 Fmy name: 英文姓名# m" E! S/ n' L, t. R
E-mail: 后台邮箱: y' f' c& W5 {# @- h0 E0 w
后台支持翻墙写信效果最佳!, x" M& V+ Z$ T* ?: b7 M4 q
; h( C4 r( J1 t$ H: U; _- ~( S) |公司财务邮箱: [0 \$ G% j+ c7 c8 j
Invoice@onelifecorp.eu
% |. C ]9 v# \千万不要给非公司的邮箱写信
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