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公司邮箱地址:support@oneecosystem.eu
' A- A' l! w i2 R1 A ^# a以下情况是用自己在后台绑定的邮箱里给公司发邮件,目前一定要用英文发邮件,模板内容如下:/ Z, L" b2 j6 `) M! I. w( d" g4 t
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第一种情况:账号正常,KYC长期待定,重新上传的,或是KYC被拒绝后重新上传的) [" B$ _( e! S$ G5 L, q8 E8 Y, v
邮件标题:KYC certification, please review5 `' U8 g+ ^& u9 M
邮件内容:5 k1 F3 W& o# S3 c8 l( p
My KYC data has been submitted, please pass the Company review, thank you
& B: n3 x, k' H0 q! ymy onelife User ID is psk1314+ e$ J7 ^2 A0 U# {5 z3 }3 A
My onelife name is: Xiaohu Guo6 Q! s& m1 A, f( w8 J6 X: q7 }- E
说明:红色部分是自己的维卡账号和姓名,自己代替即可。
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第二种情况:后台绑定的邮箱不能用了,提供下面资料并发邮件给客服
5 b7 m3 C: q) }9 m( ~. pDear support team,( F0 O8 c" O8 i
I did not log in my account for a long time, resulting in a freeze!7 W7 J. N! T/ @& \" B, P, }
I will often login to learn a variety of application management account" C% d9 f1 ~5 z( I
My correct email is XXX
0 x( ~# r% p) @) g( R2 t5 m# yMy account name is XXX- a$ ^9 y$ \$ _ x0 Z( `
PIN number is: XXX7 t% a) I* w1 z4 R. x P
Gift code:
& J1 a! B' ^6 W% W+ wLevel of Ⅹ X: XXX. R% B* o& b2 w) O* B
My name is XXX. N9 }; @" ]+ @8 S* e5 L
I have uploaded the information in the background, please kindly kindly defrost it. Thank you!
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# B3 J; K- l* g6 r# W" o在“支持”写信模板翻译:) k' Z6 t- M+ b, F
亲爱的中国支持团队:
5 k1 Z2 s" \7 B: [我长时间不登录账户导致冻结!
7 |3 Y$ T" ]8 h: n# d3 J- e我会勤登录学习各种应用管理账户
& z- Y2 G, o5 }! P4 @我正确的邮箱是xxx
8 E$ M) _" t3 X我的账户名:xxx4 h k) l! M5 V- W: u& o" H" A
PIN码是:xxx# F! O9 |6 ?$ `- [
礼品编码礼品代码:. o, T1 J+ ~1 X* U7 p* k/ l8 w
ⅩX级别:xxx
) z2 [4 i- }% Q ^我的名字是:XXX
2 F$ n! {' r. `; H t( d我已经在后台上传了资料,恳请公司管理员给于解冻谢谢!' |) P: D3 W7 ?3 D; T6 K
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5 l' F9 T: Q" M1 t第三种情况:
3 @( Z5 n5 ]3 w- C关于币被公司收回的会员,首先到自己的后台完善个人资料,然后上传kyc,最后
, |; L; d) @6 {$ }7 b8 w% ?4 J到你自己注册的邮箱里面给公司写信,以下是操作方法:
0 S! U- C( O, J& G邮件标题:My onecoin was recovered8 ~/ j9 B- z+ @- _
邮件内容:
5 ~# L- c5 ?- c, u7 Y x( ]% pDear Customer Service,% c' Y2 L% g- Q2 h
My name is Shangqiong Peng and my onelife User ID is psk1314. I have received your message that my account has been inactivated due to short of Logging it in and/or the outdated KYC documents. Now I have updated and submitted my KYC documents required. Please check it in time and ensure to re-activate my account and return the OneCoins back.
0 b0 A9 d, R" ZRegards, / h' r! K/ H, ^( i/ L% A: M# h0 _
Shangqiong Peng% [+ D: Y0 i. K% e+ F- E/ n# Y
说明:红色部分是自己的姓名和维卡账号,自己代替即可。
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' w0 g9 v7 W0 l( `; A第四种情况:. f9 O- P- ?$ O
模板意思:! ]6 I5 h& m/ ^( I4 ]. g
自己的账号无法登录,请联系你的推荐人,让推荐人用他的邮箱按下面内容联系公司
; P8 ^/ V/ ~4 z N尊敬的客服你好!" V$ \7 P1 z, H4 q' q
我的账号: XXX,我推荐了一个账户: XXX,因这个账户长时间未登入,被冻结,无法上传资料和修改后台信息.现在请公司客服帮忙解冻,我会让会员经常登入账户管理账户.7 R+ G# q* p3 V8 P" ^3 M8 k/ d
非常感谢!5 b. k" Q% G K
模板(把XXX,修改成自己的账号和推荐的账号即可):
% \* F) R5 {! p4 ]1 w& kDear customer service!" e1 b) ]0 P& i- o
My account:XXX,I recommend an account:XXX, because this account has not been logged in for a long time, it is frozen, unable to upload data and modify background information. Now please ask the company's customer service to help unfreeze. I will let members log in the account management account frequently.& I( A# {7 q3 s! Q, n
Thank you very much.( V7 L2 y2 M: m+ Q
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第五种情况:2 T) A' G" G- ]3 ~
正常排队审核kyc写信模板,不用花钱的,大约100天通过8 ^8 g$ d, F! B9 _) V8 t
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标题:KYC Certification
6 }: A' j" l% F正文:
/ x/ j6 b1 |5 y5 ~( P5 gDear OneCoin:) T' _% [2 R! {: I9 k
My ID card and passport have been uploaded, please OneCoin pass through my KYC as soon as possible5 w* w% n7 L+ f$ w
OneCoin account name: 用户名
" \9 N# _1 ~( k7 [ `my name: 英文姓名
$ Q3 \2 e" `+ P7 OE-mail: 后台邮箱
2 B; h6 r* c2 Z3 D9 `% Q0 E6 C% z后台支持翻墙写信效果最佳!- R2 H* A6 h8 ?9 ?$ U0 G0 e, }2 A1 h
. ^5 r: r0 {9 m1 Y公司财务邮箱:6 T# G& s/ k% G9 M* `
Invoice@onelifecorp.eu
) N# ]3 X( ^6 X千万不要给非公司的邮箱写信
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