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公司邮箱地址:support@oneecosystem.eu3 x1 `/ a" t2 e' K5 J2 F
以下情况是用自己在后台绑定的邮箱里给公司发邮件,目前一定要用英文发邮件,模板内容如下:* x$ v' o/ F0 g0 z! u
. c" _$ i6 P% U2 o8 z$ P' n第一种情况:账号正常,KYC长期待定,重新上传的,或是KYC被拒绝后重新上传的
$ @5 m- S6 W8 y邮件标题:KYC certification, please review; T5 f5 G5 q+ J- T8 w5 \% x% M
邮件内容:
& G" A2 ^3 `. d f0 R. \ ^My KYC data has been submitted, please pass the Company review, thank you
8 ?- ^7 T2 O7 v8 [3 l: F8 Imy onelife User ID is psk13147 m5 D$ ^2 Z/ Q8 R" `" y
My onelife name is: Xiaohu Guo
. O$ B5 ?. v8 T* _' L说明:红色部分是自己的维卡账号和姓名,自己代替即可。( {9 j" N# w. N8 v2 ~/ E/ T- a
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" b: e- x9 J$ m) K) d第二种情况:后台绑定的邮箱不能用了,提供下面资料并发邮件给客服* h: r9 A3 n6 U
Dear support team,( s0 ~: O3 T' L& g' W
I did not log in my account for a long time, resulting in a freeze!
( \, u6 o0 l+ c- p1 NI will often login to learn a variety of application management account4 A. z. e6 I! W' \: u! Y. d. A: D
My correct email is XXX: |. K1 u0 Q! r& a; V
My account name is XXX
- q. q6 D+ ~! |( g% ~ C$ _: x. q8 APIN number is: XXX
2 l6 f' _2 X/ H& RGift code:! J3 q- f$ B& Q9 W2 _# s
Level of Ⅹ X: XXX
, h: E; \- ]* D; U- [" L% g' q, CMy name is XXX+ R" ?" {6 d8 n7 U& l# ?
I have uploaded the information in the background, please kindly kindly defrost it. Thank you!
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在“支持”写信模板翻译:$ m( z1 N- h% j1 o& K( H
亲爱的中国支持团队:
/ n- U' \+ `) W* Y0 ]1 e我长时间不登录账户导致冻结!
: n: j: I( M5 R0 U我会勤登录学习各种应用管理账户( A, q: k( H2 m, E' W& M* J
我正确的邮箱是xxx; w& d$ D0 m2 s1 W. R
我的账户名:xxx
/ I8 U+ b0 n& O# ZPIN码是:xxx# k% [6 V# Y2 S9 q) X7 w- u6 p
礼品编码礼品代码:) K" x* _- L* M1 \
ⅩX级别:xxx5 K6 t h! k# x$ N3 X
我的名字是:XXX
6 f& i8 f! S: N4 t我已经在后台上传了资料,恳请公司管理员给于解冻谢谢!
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; l3 T( m8 D3 t第三种情况:. f% s4 J3 m* K: g' y3 o! R
关于币被公司收回的会员,首先到自己的后台完善个人资料,然后上传kyc,最后" z& C7 g3 m( P3 a2 {! h7 n
到你自己注册的邮箱里面给公司写信,以下是操作方法:$ ]8 H) D' `2 e2 V7 W
邮件标题:My onecoin was recovered
W/ t) F: s, Z6 q邮件内容:
3 ], z# q1 ~9 jDear Customer Service,
* a& n4 e, m/ q8 ?: |My name is Shangqiong Peng and my onelife User ID is psk1314. I have received your message that my account has been inactivated due to short of Logging it in and/or the outdated KYC documents. Now I have updated and submitted my KYC documents required. Please check it in time and ensure to re-activate my account and return the OneCoins back.
" [* F$ {5 i, d# }Regards, # u, B; A- E" `0 l( L
Shangqiong Peng7 d3 s1 ^- I, Q5 {
说明:红色部分是自己的姓名和维卡账号,自己代替即可。
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2 ^$ n6 e5 j- g- k第四种情况:
0 D1 c. P, z9 F" _& O; `模板意思:
, D. u! O: y9 t/ B# M2 E3 o9 q6 i自己的账号无法登录,请联系你的推荐人,让推荐人用他的邮箱按下面内容联系公司, E; d! P5 M' W6 ` }4 y; E
尊敬的客服你好!" O/ ~5 g6 S7 P8 c
我的账号: XXX,我推荐了一个账户: XXX,因这个账户长时间未登入,被冻结,无法上传资料和修改后台信息.现在请公司客服帮忙解冻,我会让会员经常登入账户管理账户.( Q# d3 S0 \8 L+ W
非常感谢! s; y) w e* y- D) {+ A
模板(把XXX,修改成自己的账号和推荐的账号即可):5 C2 y' ^& O4 E8 c8 L
Dear customer service!
: ]( i4 _% ]3 o6 y4 TMy account:XXX,I recommend an account:XXX, because this account has not been logged in for a long time, it is frozen, unable to upload data and modify background information. Now please ask the company's customer service to help unfreeze. I will let members log in the account management account frequently.
8 U8 W5 P0 v* F9 C9 K" \! lThank you very much.
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第五种情况:3 n: Q6 l$ v1 m- ^
正常排队审核kyc写信模板,不用花钱的,大约100天通过
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/ y3 _% \0 s5 I3 y2 X2 `标题:KYC Certification1 x2 D/ Z. o9 o+ Z& s
正文:
! |6 T$ M! \ ^$ dDear OneCoin:8 K& p$ C: m* }+ m: [* [
My ID card and passport have been uploaded, please OneCoin pass through my KYC as soon as possible# A @$ L |* a$ o; P0 |! r
OneCoin account name: 用户名
% M9 [& A# N/ k) Bmy name: 英文姓名
( H; @0 h+ A4 h1 M! P7 }E-mail: 后台邮箱
) x+ u% C) K: i- w6 i$ h2 O后台支持翻墙写信效果最佳!. b( O/ B2 @8 t9 t. a6 d- M
' Q. _/ L' K" n* I# W公司财务邮箱:% ]- Z1 u. E; J" ?+ b8 b' d, ^
Invoice@onelifecorp.eu, x, L# v3 N/ [
千万不要给非公司的邮箱写信* ]- X+ _8 U* u- s
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