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公司邮箱地址:support@oneecosystem.eu2 |! K( U2 i1 h- n" X
以下情况是用自己在后台绑定的邮箱里给公司发邮件,目前一定要用英文发邮件,模板内容如下:
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$ j) L6 U$ o2 w, h2 g! I第一种情况:账号正常,KYC长期待定,重新上传的,或是KYC被拒绝后重新上传的1 r2 F* \( M! f5 T' c$ e# `. E
邮件标题:KYC certification, please review
1 o0 z4 W, d+ [( `% v0 Q+ G& S邮件内容:9 v2 A5 Y9 T0 l* c( R- Y! C
My KYC data has been submitted, please pass the Company review, thank you
, Q: @# U3 L) a6 ^0 A4 ^my onelife User ID is psk1314) |/ W8 }2 f3 S' m$ F
My onelife name is: Xiaohu Guo* S7 N+ R/ A. }* a: s3 w/ ?
说明:红色部分是自己的维卡账号和姓名,自己代替即可。5 H1 _8 a( |6 K! D* r! o/ x
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# m# M0 B* b4 j. T& z第二种情况:后台绑定的邮箱不能用了,提供下面资料并发邮件给客服
$ o1 x3 D6 f4 X' u% N: i- T% h6 DDear support team,% `" U( r/ G8 {0 {# t$ u
I did not log in my account for a long time, resulting in a freeze!8 z' ?* j, F V7 ?3 q0 k
I will often login to learn a variety of application management account, H: v6 q, B) u7 H9 j
My correct email is XXX
; D4 ?! X/ z* ?0 GMy account name is XXX
; p' i/ \# j7 V3 p% hPIN number is: XXX1 M5 q. ~% I/ Z/ |2 q+ J, ]
Gift code:% `: T z, |3 J) ^
Level of Ⅹ X: XXX
8 `) S. J% z5 P" I, A1 R* P/ OMy name is XXX+ u: ^, [+ p4 h/ k w/ U$ c
I have uploaded the information in the background, please kindly kindly defrost it. Thank you!
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+ Y" l- G( V. }$ w在“支持”写信模板翻译:8 M4 _ [( w' H9 _$ i, K/ g
亲爱的中国支持团队:# f! b% [; y9 ^; w
我长时间不登录账户导致冻结!0 F& g2 u8 B& h# _7 X4 @- y: R+ n0 Z
我会勤登录学习各种应用管理账户$ N/ @3 u5 M% |/ v) @
我正确的邮箱是xxx8 U1 F8 d. q9 X0 y) Y' V
我的账户名:xxx4 c8 l# `$ t, {2 \- L7 a
PIN码是:xxx' F; \) |9 }+ o" f
礼品编码礼品代码:
" G6 e9 _& d, [! X8 N* B; }& _; _ⅩX级别:xxx O0 R9 y& s8 z
我的名字是:XXX
2 Y, J4 d! B8 G; k0 D# Y, R9 {我已经在后台上传了资料,恳请公司管理员给于解冻谢谢!
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第三种情况:
. F; ?- _8 @8 Y8 R0 w( F+ A# \关于币被公司收回的会员,首先到自己的后台完善个人资料,然后上传kyc,最后
6 j" G) z3 b1 l到你自己注册的邮箱里面给公司写信,以下是操作方法:
& E% E' {1 r- z; O: `邮件标题:My onecoin was recovered% ?& u0 ]& r) G
邮件内容:3 b' K; N. {( D- H9 a
Dear Customer Service,
2 p/ @( C. n2 {8 J! R ?( d( pMy name is Shangqiong Peng and my onelife User ID is psk1314. I have received your message that my account has been inactivated due to short of Logging it in and/or the outdated KYC documents. Now I have updated and submitted my KYC documents required. Please check it in time and ensure to re-activate my account and return the OneCoins back.
) K5 p' R/ j" }Regards,
: M# c0 ~# e+ _1 A) DShangqiong Peng/ h1 ^# k( @9 t9 S$ l
说明:红色部分是自己的姓名和维卡账号,自己代替即可。
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第四种情况:
+ n3 {9 F; E/ b' q模板意思:
. \6 J( b4 @, ^1 x! ?自己的账号无法登录,请联系你的推荐人,让推荐人用他的邮箱按下面内容联系公司6 p" g6 q' |2 M! F, `8 |- _% N* |
尊敬的客服你好!. [4 M' S' K3 E5 x6 L5 T
我的账号: XXX,我推荐了一个账户: XXX,因这个账户长时间未登入,被冻结,无法上传资料和修改后台信息.现在请公司客服帮忙解冻,我会让会员经常登入账户管理账户.
$ M5 f% n# g& A3 O非常感谢!
8 R* ?. N0 u1 s, P0 d4 ]$ B* ?模板(把XXX,修改成自己的账号和推荐的账号即可):
c% F% q6 }4 ?# _Dear customer service!# ?# O" s; S; u
My account:XXX,I recommend an account:XXX, because this account has not been logged in for a long time, it is frozen, unable to upload data and modify background information. Now please ask the company's customer service to help unfreeze. I will let members log in the account management account frequently.
* x* A1 J/ _% SThank you very much.; `& W; E- }( p( t
9 L( O' d8 X5 ]( a- p/ y3 t a- R( G第五种情况:
) A3 M0 B" k% E. e! k; Q+ ^# G正常排队审核kyc写信模板,不用花钱的,大约100天通过
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. M6 |7 h2 o* ]标题:KYC Certification
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Dear OneCoin:2 p4 R" C0 J1 p% X7 ^
My ID card and passport have been uploaded, please OneCoin pass through my KYC as soon as possible1 {1 O+ v9 f, q" G( ^' w! Y9 ?2 N
OneCoin account name: 用户名
+ H6 c- e: z2 ]: pmy name: 英文姓名
+ Z- y! B" e$ `4 @E-mail: 后台邮箱
2 p* M% {& u1 e3 d* J后台支持翻墙写信效果最佳!* H" ?: [6 x( m
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公司财务邮箱:; @6 u6 Z1 v/ z9 n
Invoice@onelifecorp.eu
5 v s$ q, E7 L6 w/ p: e! E千万不要给非公司的邮箱写信0 y# D- A, |9 ]& x% t( |
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