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公司邮箱地址:support@oneecosystem.eu+ ~# I* H8 @; K& n+ [6 K( f
以下情况是用自己在后台绑定的邮箱里给公司发邮件,目前一定要用英文发邮件,模板内容如下:
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第一种情况:账号正常,KYC长期待定,重新上传的,或是KYC被拒绝后重新上传的" }7 M, G" Z T$ j
邮件标题:KYC certification, please review M% o, a8 a- W3 a! A* V
邮件内容:; Q' }$ g. }$ r) X/ V0 e" ?
My KYC data has been submitted, please pass the Company review, thank you( m3 w1 n$ J0 G" T2 t2 s
my onelife User ID is psk1314
2 p7 Y8 K8 Y$ {My onelife name is: Xiaohu Guo( c; f5 r/ N+ | i
说明:红色部分是自己的维卡账号和姓名,自己代替即可。, _2 z! { }. C) B
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第二种情况:后台绑定的邮箱不能用了,提供下面资料并发邮件给客服
: D5 e) ]5 X7 _Dear support team,
& ~2 s* v7 @1 A+ r* DI did not log in my account for a long time, resulting in a freeze!
5 A L5 ]% n1 F! e& e5 {I will often login to learn a variety of application management account9 v' T2 T( o2 H) f' n# T- `
My correct email is XXX
- B7 z: n* \+ _# E* t/ ZMy account name is XXX
: [ O; D3 G6 b, P0 ^PIN number is: XXX
" L4 T0 S! ~' t6 d5 {9 o2 @9 P8 N, {: FGift code:
9 s5 w1 ^6 i3 g( OLevel of Ⅹ X: XXX
0 A" L% a1 r9 W5 c: B( f) rMy name is XXX# r H& E# J" V6 D- a% z4 x$ W
I have uploaded the information in the background, please kindly kindly defrost it. Thank you!+ C6 o! H- I6 K# i' T; L1 ?$ q
! ~1 |9 o* G9 e) c7 i; o9 v$ \在“支持”写信模板翻译:
X8 t6 l+ r6 K" b9 C# Y. Y5 l0 E亲爱的中国支持团队:
4 I6 O3 ]& Z/ r9 u& ^* s我长时间不登录账户导致冻结!
+ U* Y u& ]9 o1 v0 f我会勤登录学习各种应用管理账户9 {+ W9 m* j0 b8 c% \$ I6 ^ O
我正确的邮箱是xxx* O1 [: }% ~5 c& p: `4 i
我的账户名:xxx
* e4 |, a! u& f" e/ |2 C- e: [" VPIN码是:xxx7 J- G, A- p6 G0 u6 X; G$ |. w8 |
礼品编码礼品代码:2 L( _( P7 y" U- c1 l$ q
ⅩX级别:xxx
. ~! M) T( F% z# o我的名字是:XXX) o% x, w: d7 t& K, ^/ z3 I& S
我已经在后台上传了资料,恳请公司管理员给于解冻谢谢!1 C) V6 @* R/ p: w9 ^5 e7 P
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2 \2 B6 c6 Z1 m! p第三种情况:
" P0 M3 k- _( _' z# K关于币被公司收回的会员,首先到自己的后台完善个人资料,然后上传kyc,最后
% G* i3 f, j7 u% ~) a4 s到你自己注册的邮箱里面给公司写信,以下是操作方法:: `' @ W) N& ~% n" H$ _
邮件标题:My onecoin was recovered
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Dear Customer Service,, Q) x7 r# ?7 O2 \- {) K" R
My name is Shangqiong Peng and my onelife User ID is psk1314. I have received your message that my account has been inactivated due to short of Logging it in and/or the outdated KYC documents. Now I have updated and submitted my KYC documents required. Please check it in time and ensure to re-activate my account and return the OneCoins back.) ]- S' q! d4 x6 P+ p7 I
Regards,
, ?. B& I8 J" X4 ZShangqiong Peng5 e7 N/ F1 n Q" |2 N- A
说明:红色部分是自己的姓名和维卡账号,自己代替即可。5 n( N& z! `" G7 a& c* g4 Z$ j/ c
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第四种情况:' ~& _$ I% T! m1 m4 Y' M9 x
模板意思:
- p/ b1 F% o( S1 i5 I3 _6 S! d$ S2 G自己的账号无法登录,请联系你的推荐人,让推荐人用他的邮箱按下面内容联系公司
* {/ m- h. H* y# @( V# I$ q3 }尊敬的客服你好!
% r5 O: k; V$ S/ Y. ~我的账号: XXX,我推荐了一个账户: XXX,因这个账户长时间未登入,被冻结,无法上传资料和修改后台信息.现在请公司客服帮忙解冻,我会让会员经常登入账户管理账户.
1 F; X6 J7 h- B非常感谢!# L" Q3 F+ K* v1 `1 f
模板(把XXX,修改成自己的账号和推荐的账号即可):" j7 l# ?% D$ z5 i, v
Dear customer service!
9 l7 `2 C( u: V# |) |. D% G2 VMy account:XXX,I recommend an account:XXX, because this account has not been logged in for a long time, it is frozen, unable to upload data and modify background information. Now please ask the company's customer service to help unfreeze. I will let members log in the account management account frequently.% Q4 T4 A, @' n( M n* v
Thank you very much.
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第五种情况:% `! A; ?: }) U! V- K m8 s
正常排队审核kyc写信模板,不用花钱的,大约100天通过( l! s+ Q" U. \9 [$ K: Q4 j
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标题:KYC Certification2 a$ Y" F' W) m6 @+ D1 L9 M' x! `, [8 R
正文:
( T P9 x/ U1 O9 \Dear OneCoin:
, H2 C! @7 k @7 B& ~My ID card and passport have been uploaded, please OneCoin pass through my KYC as soon as possible
/ W4 Y) q0 Z( ?OneCoin account name: 用户名6 p" o, J0 l$ W8 [3 `* O* P" u' w
my name: 英文姓名
7 G: o! m, @" M+ x2 e. C# AE-mail: 后台邮箱
, G. g# ^/ g+ s& m后台支持翻墙写信效果最佳!
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公司财务邮箱:" ^9 O) X" ?- L- K) P- p
Invoice@onelifecorp.eu+ p6 T, j5 v8 {) u
千万不要给非公司的邮箱写信
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