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公司邮箱地址:support@oneecosystem.eu
" p! l P: Z: j) C0 J以下情况是用自己在后台绑定的邮箱里给公司发邮件,目前一定要用英文发邮件,模板内容如下:6 f8 T/ \& O$ e e" K4 P% {
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第一种情况:账号正常,KYC长期待定,重新上传的,或是KYC被拒绝后重新上传的
3 o9 V& ~1 N+ m0 {& \( Q邮件标题:KYC certification, please review
+ j8 j9 v$ `1 ?; l6 @8 d邮件内容:
4 D2 K" A- ^" D# m J( VMy KYC data has been submitted, please pass the Company review, thank you* x/ W2 J- E. ~2 N
my onelife User ID is psk1314
( X; ? m' c9 g p ]) iMy onelife name is: Xiaohu Guo
0 r; h; i5 T$ I说明:红色部分是自己的维卡账号和姓名,自己代替即可。! u! i; }4 n, O5 y8 ]
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第二种情况:后台绑定的邮箱不能用了,提供下面资料并发邮件给客服
/ Y6 h$ \, ~8 y9 F qDear support team,
8 W& i/ M& F6 n3 MI did not log in my account for a long time, resulting in a freeze!0 |4 X9 A/ q7 e k/ S5 a: \* L
I will often login to learn a variety of application management account) v" \( m7 Z9 @3 K5 N+ Y
My correct email is XXX# |/ U B' r! f7 J
My account name is XXX
S5 f1 [+ z- }6 T1 @% u2 mPIN number is: XXX
+ f6 d! a7 i% N) `- cGift code:
. h8 z' g5 y' `& QLevel of Ⅹ X: XXX8 o1 N2 _) B* {) A" u
My name is XXX4 c% b& j0 U% u4 m4 u- x5 j5 u+ T
I have uploaded the information in the background, please kindly kindly defrost it. Thank you!
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在“支持”写信模板翻译: e" P" Y( x5 N1 {& c7 G2 f
亲爱的中国支持团队:6 L% X, m/ Q8 b9 F% S% f
我长时间不登录账户导致冻结!7 ^7 |, X8 a' I
我会勤登录学习各种应用管理账户
* M# G4 h9 [2 ^) l4 C( T) o我正确的邮箱是xxx9 {2 B- U/ L9 G3 A
我的账户名:xxx
6 F# w! \, f$ o5 B7 NPIN码是:xxx
# S7 h* @/ C! g1 n2 e5 i. f8 |; `礼品编码礼品代码:/ a" ]! `; ]: R6 Q5 r$ @6 M0 X
ⅩX级别:xxx
- K% Z, o2 d- m' g; ~8 |我的名字是:XXX6 F; j, X1 f ?; z( E' J. M2 D
我已经在后台上传了资料,恳请公司管理员给于解冻谢谢!4 V( F9 U; O8 L$ Q* a
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" } r: N0 n9 U6 M! k第三种情况:% t' a7 w) e- {% }9 }9 A
关于币被公司收回的会员,首先到自己的后台完善个人资料,然后上传kyc,最后
$ a: D1 @+ x/ }% O9 u到你自己注册的邮箱里面给公司写信,以下是操作方法:, B* X) I. A* A# ?' {9 a `; M
邮件标题:My onecoin was recovered
, l0 V% `% d9 M7 z邮件内容:! s" b& K& c3 q$ P3 z
Dear Customer Service,1 _4 i& ~! p% i2 Z8 G) s( ~
My name is Shangqiong Peng and my onelife User ID is psk1314. I have received your message that my account has been inactivated due to short of Logging it in and/or the outdated KYC documents. Now I have updated and submitted my KYC documents required. Please check it in time and ensure to re-activate my account and return the OneCoins back.) F! q. d5 G5 x r0 f$ m$ R! g7 t
Regards,
4 A: [/ p# q: T N0 F c/ v: SShangqiong Peng! v, b9 |* \1 W
说明:红色部分是自己的姓名和维卡账号,自己代替即可。/ B1 G6 W7 p2 _. G5 O2 W
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第四种情况: y6 U3 K2 x* W$ |8 m7 y$ A1 p; b
模板意思:/ h7 `- G8 ^* x q. d& M
自己的账号无法登录,请联系你的推荐人,让推荐人用他的邮箱按下面内容联系公司6 x9 ^2 l- T6 K- {" k
尊敬的客服你好!' Q2 ?# g& E& X$ S0 }& B" f( q
我的账号: XXX,我推荐了一个账户: XXX,因这个账户长时间未登入,被冻结,无法上传资料和修改后台信息.现在请公司客服帮忙解冻,我会让会员经常登入账户管理账户.
$ |" F7 i e- N0 y非常感谢!4 r; Q2 O! C; }0 D( t
模板(把XXX,修改成自己的账号和推荐的账号即可):
$ h2 {5 u5 c% kDear customer service!
4 P; M) I0 s) e; L2 _' AMy account:XXX,I recommend an account:XXX, because this account has not been logged in for a long time, it is frozen, unable to upload data and modify background information. Now please ask the company's customer service to help unfreeze. I will let members log in the account management account frequently.
- j( j3 D- |3 E- E' b+ wThank you very much. O* e- |9 y5 c8 c* Y E) z& y n
4 ^4 ? h/ m m$ l5 \第五种情况:
) j$ R2 x5 n- `% z) E& Y: `6 {) o正常排队审核kyc写信模板,不用花钱的,大约100天通过
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标题:KYC Certification9 e7 U+ {$ ~4 H/ e: x" h; c7 X
正文:6 l5 \( J- `1 @7 j. s
Dear OneCoin:! H1 n: a0 w: J# e/ I8 X% t
My ID card and passport have been uploaded, please OneCoin pass through my KYC as soon as possible
0 G" {2 i9 n! y3 {, B, `OneCoin account name: 用户名
$ V- H! q& i- ^# W1 amy name: 英文姓名
K) V3 c# {$ a) j, ME-mail: 后台邮箱
% D) Y n( p# B9 k' P9 _后台支持翻墙写信效果最佳!
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* W/ H) n: a" L. v- N& d; R公司财务邮箱:1 t. ?5 A3 n' Z1 f
Invoice@onelifecorp.eu
, f- S. x& A, u0 O千万不要给非公司的邮箱写信; z7 C* h" C" {9 d
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